How can we help you today?
Order related queriesQ.: How do I reach customer support?There many ways in which you can share your feedback and concerns. Choose the one best suited to you, expect responsible service each time.
Customer support operation window: 10:30 AM to 07:30 PM - Monday to Saturday 10kya Customer Support will be closed on the certain prominent Holidays in the western region. Holiday announcements will be made on the chat support window. you can raise a request on 10kya Support Center and create a ticket. All tickets are answered within 1 working day. |
Q.: Do you have an app?We are in the process of launching the mobile application soon. You will be notified via email and newsletters. |
Q.: Can I change my delivery address after I place the order?We are sorry, you can not make any changes in the order after the order is placed. However, we can make changes to your existing order from the back end, for which you need to contact 10kya customer care. The only limitation is that you can change the address till the order is in processing. Once shipped the address can not be changed. In such cases, if you want to change the address after shipping, you need to cancel the order and place a fresh order. |
Q.: Can I confirm that my order is placed successfully?There are various ways to confirm the order: - You can log on / sign in to your 10kya account, go to orders, check the latest order in the list to confirm if your order is placed. - You can call, chat, email us, or raise a ticket to confirm your order. - You can check your email inbox for the order confirmation mail. - You can check your card/bank account whether the amount towards the order is debited (only for online payment orders). |
Q.: How can I change my default address?You can change your default address and can make your latest address as the default address. Please follow the simple instructions.
Your latest address will be your default billing and/or default shipping address henceforth. If you wish you can delete those addresses which you do not require any longer. |
Q.: How to stop getting promotional emails from 10kya.com?Yes, you can get yourself unlisted from the mailer list. All you need to do is to open the promotional email. Go at the bottom of the page, and click on "unsubscribe from this list". Follow the instruction to get your name off the list. |
Getting StartedQ.: I lost my order number, what do I do now?Lost or Do not have order ID, do not you worry. We will help you. You can call customer care and mention the name in which order was placed. Alternatively, you can log on / sign in to your account. Go to my account and select orders. You will be able to see all orders placed by you including the latest one. Or else, you can check your email for order confirmation mail from 10kya.com. |
Q.: Do I get reward points on special occasions?Yes, you do. You can reward points on your birthday, bulk orders, if you share your travel photos and videos or write-ups, etc. For current offers, you need to come on lie chat with us or check on our websites. Please may check the current offer section in the FAQs. |
Q.: How do I compare two or more products?Simple. Click on add compare link on the product page which you would like to compare. Repeat the activity on each product page that you would like to put on your comparison list. You can add up to 4 products. Every time you add, you will see a message, " The product is successfully added to your comparison page". Now after adding the products, if you want to view the comparison on the comparison sheet then click on the " compare " button on the top right corner, just next to Log Out / Sign Up button. Wait for a few minutes because preparing a comparison may take time. Then within a couple of minutes, the comparison chart will appear on the screen. |
return - exchange policyQ.: What is the return - exchange policy?We are having customer friendliest return policy. We boast of the fastest return processing among all industry players. We are happy to inform that you can return any product ( except products under No Exchange - No Returns). We have to be informed about the return strictly within 7 Days of the delivery via email, call, chat or contact / feedback form. We are not responsible to honor the return request if it comes to us on or after 8th Day from the delivery date, no matter what could be the reason. You can return the product under the following conditions,
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Discounts |
Q.: Can I get a discount coupon?We are sorry, currently, we are not offering discounts through coupons, but via cash backs. So please check the offer section of the FAQs for more details. |
Current OffersQ.: How does cashback work?Currently, We are running cash-back offers on select products. You will get to see the cash back on the product page. Please refer to Cashback Deals option on the main menu. All your cash-backs will accumulate in your 10kya internal credit account. You need to register your email address to create your account at 10kya.com. This amount can be used in your next and subsequent orders. To use your internal credit, you need to check/ tick the box on the check-out page which reads "Internal credit" and the credit will be applied to the cart amount. Please note: The cash back that you earn is stored in the internal credit of your 10kya account. You may use the entire internal credit or partial amount in your next order while checking out. If you use your internal credit to pay an order then the following will be applicable.
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Q.: Does amount earned from Cash Back expire?We are happy to inform that the cash back has no validity, hence does not expire. So you can use it at your own ease. |
Q.: What is the maximum cash back amount I can get?Maximum cash back you can get is up to Rs.5000/- |
Q.: Can I transfer the cashback amount to my bank account?We are sorry, Cash Back is not transferable. You can only redeem the cash back by purchasing from our website. |
Q.: What are the current offers and discounts running?Cash Back Offers:
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BackpacksQ.: Which one to buy?We have backpacks from the world's best manufacturers like Quechua, Coleman, Deuter to name a few. You may select the one that suits your budget and requirement. Please read through carefully the specifications, size, and the number of days trekking it supports, waterproof or not, etc before zeroing down. |
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Q.: how do I claim warranty?In order to claim warranty, you need to contact the manufacturer directly with the invoice copy/warranty card (if any received along with the product or in the box). If the manufacturer asks for anything in writing from us. we will be happy to provide it to you or the manufacturer on your behalf. We are not obliged to fulfill the warranty in case the manufacturer denies or refuses to fulfill the warranty based on their terms and condition. |
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